Boston MA
Information Technology

Technology Trainer

CM Legal

Technology Trainer
General Statement of Duties:
The Technology Trainer will conduct user computer application training and must have the ability ‎to quickly learn new or ‎upgraded products to train and support users throughout the organization.‎
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Duties & Responsibilities:

  • Support all aspects of training for multiple office, not just the office where this position is ‎physically based
  • Conduct user computer application training (small group or one-on-one using Teams) as part of ‎ongoing continuing education program
  • Learn and conduct user computer application training for internally-developed applications and ‎other purchased applications via various methods (demo, one-on-one, floor support)
  • Develop written training materials, such as quick reference cards and instructor guides
  • Conduct multiple-session computer application training for new hires, following a checklist for ‎one of four different roles. May require working with Office Administrators or position ‎management to customize new hire training for certain positions
  • Use Camtassia to create brief training videos on a variety of topics/software
  • Work with other members of the Training team to cover training needs across the entire Firm, not ‎just the assigned offices
  • Troubleshoot application issues as needed

Education & Experience:

  • Bachelor’s Degree required
  • Minimum five-years working knowledge with extensive end-user training experience in the ‎following: Windows 11, Microsoft Office 365, including Teams
  • Excellent problem-solving, oral and written communication skills
  • Knowledge of legal specific ‎applications and Word add-ons (Matter-Centric iManage, Intapp Time, Power PDF Plus, ‎Workshare Compare, Innova, DocXtools) a definite plus
  • Ability to train users and support the use of the above
  • Ability to quickly learn new or upgraded ‎products to train and support users
  • Adherence to all personnel policies and practices‎
  • Safe and successful job performance, including meeting productivity standards‎
  • Punctuality and regular attendance‎

Additional Information:
Supervisory Responsibility – This position does not have any direct reports.
Work Environment – This position operates in a professional office environment.‎
Position Type/Expected Work Hours – This is a full-time non-exempt position. Days and hours of work are Monday through Friday. Hours will be determined depending on shift and current Firm needs. Flexibility in work ‎schedule required. Overtime may be required as job duties demand.
Travel – Occasional travel is expected for this position.

 

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