Regional Technical Support
Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.
 
 RESPONSIBILITIES:

• Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.
•  Meet established ticket resolution SLAs.
•  Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.
• Support office openings, moves and upgrades.
•  Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.
• Install and setup computer hardware and peripherals.
• 30% travel required.
• 3 days minimum in office, potentially more depending on workload.

QUALIFICATIONS:
 

• 3+  years related experience.
•  Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.
•  Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.
•  Experience with troubleshooting network printers, MFPs and copiers.
•  Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.
•  Demonstrated experience in end user support and basic training.
• Bachelor’s degree in information systems and information technology preferred.