Senior Manager, Information Governance
Senior Manager, Information Governance
The Senior Manager, Information Governance, working with the firm’s Chief Practice Operations Officer, General Counsel, and Chief Information Officer will develop and assist with the deployment of policies, procedures, training, and systems necessary to execute and continuously improve a comprehensive Information Governance program for the Firm. The Senior Manager is responsible for establishing and maintaining a data governance and records management framework that governs both physical and electronic data, and focus the firm’s records management team, lawyers and administrative departments to adopt best practices. The Senior Manager will monitor for compliance with the governance framework to meet overall business and risk management objectives. The Senior Manager will work with legal and administrative departments and practice groups, Firm management, and IT to keep data management consistency and ensure retention policies are followed. The Senior Manager will work with legal and administrative department leadership to educate, provide an example, and support department leadership initiatives and will work with the firm’s General Counsel and others on risk management related considerations.
- Facilitate the development of information governance policies, data management policies, and retention schedules in accordance with the Firm’s business requirements, operational needs, and legal obligations.
- Work with appropriate stakeholders to create a culture that fosters the ability to utilize information as an enterprise asset and minimize unmanaged data.
- Manage and improve data disposition and retention across various data repositories.
- Enhance the formality and scope of Firm records retention schedules across departments to align with the legal obligations and operational needs of the Firm.
- Collaborate with cross-functional teams on information governance related issues.
- Manage lawyer arrivals and departures, file transfers to clients, co-counsel and other outside related parties, and internal file transfers.
- Oversee the management of third-party vendor relationships for records management functions.
- Lead the compliance efforts related to retention and disposition of Firm and client records, litigation holds, and file transfers.
- Stay current with legal industry trends, standards, and local and federal regulatory obligations as they affect information governance.
- Propose and participate in analysis with regard to new technology and continuous improvements of existing technology relating to information governance.
- Train the Records team on proper management of electronic data, working with IT to establish the process and underlying procedures.
- Promote an increased use and reliance on electronic versions of records over the physical in an effort to reduce the overall paper inventory retained by the Firm.
- Provide training for various firm groups with regard to compliance with information governance policies and procedures.
- Participate in the budget process and other special projects and/or support as required.
- Prepare regular status reports (verbal or written) on team activities, projects, and other initiatives.
- Perform administrative and management duties (recruiting, hiring, training, coaching, performance planning and evaluations, corrective actions, etc.) for direct reports.
- Bachelor’s degree in related discipline or equivalent. Graduate degree helpful.
- Professional certifications in various technical areas related to records management are preferred (e.g., Information Governance Professional IGP, Certified Records Manager CRM, Electronic Records Management ERM, Enterprise Content Management ECM).
- 8+ years of relevant experience in records and information management.
- Prior experience in an information governance or records management role in a law firm or professional services organization highly preferred.
- Broad knowledge of records, information management and protection laws, regulations, and best practices.
- Through knowledge of legal records management principles.
- Project Management Professional experience and certification a plus.
- Demonstrated experience in leading and managing large, complex projects.
- High-level organizational skills with demonstrated ability to execute projects on time and on budget.
- Demonstrated ability to establish and maintain effective relationships with key stakeholders.
- Excellent written and verbal skills
- High-level interpersonal skills to facilitate communication in person, by email, and telephone with professionalism, courtesy and diplomacy. Very strong facilitation and presentation skills.
- Ability to develop and maintain effective relationships with peers, attorneys, clients, and other team members.
- Attention to detail, and ability to multi-task in a fast-paced, detail-oriented environment.
- Possess a high degree of initiative and independent judgment with excellent troubleshooting, decision-making, and follow-through skills.
- Proficiency with Microsoft Office Suite.
- Experience leading, developing and motivating a team.