Boston MA

Senior Help Desk Specialist

CM Legal

Senior Help Desk Specialist

Our client, a mid-sized Boston based law firm, is seeking a Senior Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to provide support and assistance to the Firm’s network users. The Senior Help Desk Specialist will answer questions and solve problems that arise from the Firm’s network users, escalating large-scale problems to other members of the IT Team. 

The responsibilities of this position include:
•             Maintain a full-service help desk for application questions and issues
•             Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons.
•             Provide fundamental support for all firm-sanctioned applications
•             Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio visual setups.
•             Assist with software testing before application deployment
•             Provide ongoing training for core applications at the direction of the Training Manager 

 Qualified candidates will have 5+ years of help desk experience at a law firm. Must possess excellent interpersonal, verbal, and written communication skills as well as a team-oriented and resourceful attitude. Must be well versed in the Microsoft Office Suite as well as legal-specific applications such as document management systems.

  • Max. file size: 300 MB.

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