Houston TX
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Regional Technical Support (Houston)

CM Legal

Regional Technical Support

Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.
 
This position is resident in Houston.

RESPONSIBILITIES:

  • Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.
  • Meet established ticket resolution SLAs.
  • Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.
  • Support office openings, moves and upgrades.
  • Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.
  • Install and setup computer hardware and peripherals.
  • 30% travel required.
  • 3 days minimum in office, potentially more depending on workload.

QUALIFICATIONS:
 

  • Minimum 3+ years related experience.
  • Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.
  • Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.
  • Experience with troubleshooting network printers, MFPs and copiers.
  • Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.
  • Demonstrated experience in end user support and basic training.
  • Bachelor’s degree in information systems and information technology preferred. 

 

  • Max. file size: 300 MB.

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