IT Organizational Change Specialist
IT Organizational Change Specialist
Summary: The IT Organizational Change Specialist establishes and delivers a consistent organizational change management (“OCM) methodology and communications strategy for Firm-wide technology programs and initiatives. The IT Organizational Change Specialist, in close coordination with IT leadership, is responsible for executing change management strategies, training/adoption programs, and communication campaigns to advance the Firm’s technology products and services. This individual plays a critical role in helping to foster engagement among IT team members and across end-user groups, building culture within IT, and enabling the success of the Firm’s IT strategy.
- College degree required, preferably in business, organizational development, organizational psychology, corporate communications, or related field; master’s degree preferred.
- Prosci or other formal change management certification(s) preferred.
- A minimum of 5 years of relevant work experience.
- Demonstrated ability to design, build, and lead a change management office, incorporating best practice methodologies, processes, and tools.
- Demonstrated experience managing complex technology programs with multiple stakeholders.
- Demonstrated ability to establish strong rapport and credibility with cross- functional teams across the organization.
Experience with analyzing and supporting organizational change, including developing support strategies, tactics, and plans from ideation through execution.
- Experience with IT communications, training, stakeholder assessments, and project execution support.
- Experience with project and program management disciplines, methodologies, and processes.
- Familiarity with the functioning of a program management office and governance frameworks.
- Familiarity with IT service management disciplines and processes.
- Law Firm experience a plus.
- Ability to engage and deliver value to diverse functional areas and needs across the Firm.
- Highly motivated with the ability to operate entrepreneurially with creative-thinking skills.
- Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions.
- Discipline to prioritize and support multiple concurrent initiatives.
- Excellent written, oral, and interpersonal communication skills.
- Senior leadership and C-suite presentation experience.
- Team-oriented and skilled in enabling a collaborative environment.
Duties and Responsibilities:
Strategy & Planning:
- Develops, maintains, and operationalizes a standardized organizational change management (OCM) methodology and toolkit that meets the needs of the Firm, including approaches for identifying stakeholders, evaluating change impacts, managing communications, developing and delivering end-user training, and managing stakeholder resistance and change management risks.
- Educates and coaches leadership, project teams, sponsors, and functional leaders on change management principles, methods, and tools, along with their roles in a change process.
- Drives employee change adoption by initiating, planning, implementing, and deploying OCM support for IT projects and initiatives. This includes the budgetary and quality control activities specifically associated with OCM.
- Coordinates with IT project managers and team leaders to incorporate OCM considerations into project and program planning and execution efforts.
- Identifies, mobilizes, and manages resources within and outside of the IT organization to support technology change initiatives (i.e., a Change Champion Network).
- Partners with the IT Transformation Management Office to incorporate OCM methods and plans into program projects and initiatives.
- Institutionalizes an OCM capability throughout the lifecycle of technology projects (from inception through project closure) to advance user adoption and enable change.
- Leads the deployment of OCM training to leadership, management, and employees to support their role in change initiatives, utilizing a training curriculum consistent with the established OCM methodology.
- Maintains a regular communication cadence with IT leadership to achieve alignment and visibility into initiatives impacting employees.
- Leverages best practices and gathers regular feedback from stakeholders to continuously improve OCM methods and tools to achieve the goal of efficiently and effectively advancing IT projects and initiatives.
- Manages OCM third-party resources in coordination with IT leadership.