eBilling Operations Analyst

Our client is looking for an E-Billing Operations Analyst to help them oversee firm-wide e-billing operations from transmission through payment, including oversight of the e-Billing Hub, multiple e-Billing platforms and e-Billing gateways.

The ideal candidate will be responsible for…

• Establishing, maintaining and updating e-bill processes and controls
• Providing summary instructions and client guidelines distillation
• Auditing for complete and thorough set-up of newly enrolled e-bill clients and clients moving from one e-bill platform to another
• Auditing for timely timekeeper, rate, budget submissions and approvals
• Troubleshooting technical challenges and resolving complex e-billing issues with clients and/or vendors
• Assisting in training firm billing coordinators in e-Billing Hub and additional vendor services
• Serving as a liaison to staff and attorneys to resolve firm-wide e-bill issues
• Ensuring superior levels of customer service in interactions with all levels of internal and external clients

The successful candidate will demonstrate…

• A minimum of five years previous accounting and/or billing experience, including e-billing experience
• Thorough understanding of bill processing including policies and procedures; ability to review and interpret client billing guidelines
• Working knowledge of electronic billing processes, including creation, manipulation and submission of LEDES files
• Familiarity with legal vendor electronic billing sites; legal billing experience with Aderant or Elite preferred
• Ability to exercise discretion and independent judgment in the performance of responsibilities and the aptitude for effective and creative problem solving
• Ability to respond effectively and timely to sensitive inquiries or concerns
• Strong project and time management skills